Return Policy

Last Updated: January 13, 2026

At Ecostudioux, we are committed to providing high-quality wardrobe consultation services. This Return Policy outlines our policies regarding cancellations, refunds, and satisfaction guarantees for our services.

Service Nature

Our wardrobe consultation services are professional styling services delivered through personal consultations, assessments, and recommendations. Unlike physical products, these services are provided in real-time and cannot be returned once delivered. However, we strive to ensure client satisfaction and have established policies to address various scenarios.

Return Timeframe

Since we provide consultation services rather than physical products, the following timeframes apply:

• Service Cancellation: Cancellation requests must be made at least 48 hours before the scheduled appointment to be eligible for a full refund
• Refund Requests: Refund requests for eligible cancellations must be submitted within 7 days of the cancellation date
• Satisfaction Concerns: If you have concerns about a completed consultation, please contact us within 7 days of the service date to discuss resolution options
• Package Services: Unused sessions in multi-session packages may be refunded if requested before the first session, or prorated after the first session based on completed services

Return Conditions

Refunds and cancellations are subject to the following conditions:

• All cancellation requests must be submitted in writing via email or phone
• Appointments must be cancelled at least 48 hours in advance for full refund eligibility
• Late cancellations (24-48 hours) may receive partial refunds at our discretion
• No-shows without prior notification are not eligible for refunds
• Refunds are processed using the original payment method
• Refund eligibility is determined on a case-by-case basis for exceptional circumstances
• Services that have been fully delivered and completed are generally not eligible for refunds

Shipping Costs

As a service-based business providing wardrobe consultations, we do not typically handle physical product shipping. However, the following applies:

• If we provide any physical materials, documents, or consultation packages by mail, shipping costs are included in the service fee
• Return shipping for any physical materials is the responsibility of the client unless the return is due to our error
• For in-person consultations, travel costs are not included in consultation fees unless specifically agreed upon in advance
• Virtual consultations do not involve shipping costs

Return Process

To request a cancellation or refund, please follow these steps:

1. Contact Us: Reach out to us via email or phone as soon as possible with your cancellation or refund request
2. Provide Details: Include your name, appointment date and time, reason for cancellation, and preferred resolution
3. Review Period: We will review your request and respond within 2-3 business days
4. Confirmation: If approved, you will receive confirmation of the refund and expected processing timeline
5. Processing: Approved refunds are processed within 7-10 business days to your original payment method
6. Follow-up: You will receive notification once the refund has been processed

For satisfaction concerns about completed services, we will work with you to find an appropriate resolution, which may include additional consultation time or alternative solutions.

Non-Returnable Items

The following are not eligible for refunds:

• Completed consultation services that have been fully delivered
• Services cancelled less than 24 hours before the scheduled appointment time
• No-show appointments without prior notification
• Change of mind after services have been provided and recommendations have been delivered
• Dissatisfaction with style recommendations based solely on subjective preferences when services were delivered as agreed
• Expired package sessions that were not used within the specified timeframe
• Additional services or add-ons that were specifically requested and delivered

However, we are committed to client satisfaction and will work with you to address concerns even for non-refundable items when possible.

General Legal Requirements

This Return Policy complies with applicable consumer protection laws and regulations, including:

• Federal Trade Commission (FTC) regulations regarding service cancellations and refunds
• State of Pennsylvania consumer protection laws
• Distance selling regulations where applicable
• Right to cancel provisions for services purchased online or remotely

Your statutory rights as a consumer are not affected by this policy. If you are located outside the United States, additional consumer protection laws may apply based on your jurisdiction.

We reserve the right to modify this policy to comply with changes in applicable laws and regulations, while maintaining our commitment to fair and transparent service practices.

Cancellation Policy

Clients may cancel or reschedule appointments according to the following guidelines:

• More than 48 hours before appointment: Full refund or free rescheduling available
• 24-48 hours before appointment: 50% consultation fee retained, remainder refunded or available for rescheduling
• Less than 24 hours before appointment: Full consultation fee retained, no refund available
• No-show without notification: Full consultation fee forfeited

Refund Eligibility

Refunds may be issued in the following circumstances:

• Cancellations made more than 48 hours before the scheduled consultation
• Service not delivered due to consultant unavailability or technical issues on our end
• Significant deviation from the agreed scope of services
• Duplicate charges or billing errors

Refunds are not available for:

• Change of mind after services have been delivered
• Dissatisfaction with personal style recommendations based on subjective preferences
• Incomplete implementation of provided advice and recommendations
• Late cancellations within 24 hours of appointment

Satisfaction Guarantee

We stand behind the quality of our wardrobe consultation services. If you are not satisfied with your consultation experience, we encourage you to contact us within 7 days to discuss your concerns. While we cannot offer refunds for completed services, we may provide:

• Additional follow-up consultation at no extra charge
• Clarification or expansion of recommendations provided
• Credit toward future services at our discretion
• Alternative solutions to address specific concerns

Refund Procedure

Our refund procedure is designed to be straightforward and transparent:

• Eligibility Review: We review each refund request based on the terms outlined in this policy and the specific circumstances
• Approval Process: Approved refunds are confirmed via email with details about the refund amount and processing timeline
• Processing Time: Approved refunds are processed within 7-10 business days from the approval date
• Payment Method: Refunds are returned using the original payment method used for the transaction
• Bank Processing: Please allow additional time (typically 3-5 business days) for your financial institution to process and reflect the refund in your account
• Notification: You will receive email confirmation once the refund has been initiated
• Partial Refunds: For partial refunds, the amount is calculated based on services delivered and cancellation timing
• Disputes: If you disagree with a refund decision, you may contact us to discuss your concerns and explore alternative resolutions

Refund processing times may vary depending on your payment provider. Credit card refunds typically appear within 1-2 billing cycles, while other payment methods may take longer.

Package Services

For clients who purchase multi-session consultation packages:

• Unused sessions may be refunded if requested before the first session takes place
• After the first session, package prices are prorated based on completed sessions
• Partial refunds for remaining unused sessions may be available at our discretion
• Package expiration dates are firm and unused sessions cannot be refunded after expiration

Virtual Consultations

Virtual consultation services follow the same cancellation and refund policies as in-person consultations. Technical difficulties on the client side that prevent attendance do not qualify for refunds unless notification is provided according to our cancellation timeline.

Force Majeure

In cases of unforeseen circumstances beyond our control, such as natural disasters, serious illness, or other emergencies, we will work with clients individually to reschedule appointments or provide appropriate refunds or credits.

Requesting Refunds

To request a refund or cancellation, please contact us as soon as possible through any of the following methods:

• Email: infocenterY3mxs9K1m
• Phone: +1 (412) 601-0778

Please include your appointment details, reason for cancellation or refund request, and preferred resolution when contacting us.

Policy Updates

We reserve the right to modify this Return Policy at any time. Changes will be posted on this page with an updated effective date. Your continued use of our services after any modifications indicates acceptance of the updated policy.

Contact Information

For questions about this Return Policy or to discuss specific situations, please contact us at:

Ecostudioux
5819 Ellsworth Ave
Pittsburgh, PA 15232
United States
Phone: +1 (412) 601-0778
Email: infocenterY3mxs9K1m